Legal & Policies
Privacy Policy, Terms & Conditions, Refund, Cancellation & Cookie Policies, and DPDP Act compliance.
Privacy Policy
Moventra247 ("we", "us", "our") is committed to protecting the privacy of individuals who use our website and RTO documentation services.
We collect personal information such as name, contact number, address, vehicle details and identity/address proof documents solely to provide the requested RTO services — including RC Transfer, NOC, Hypothecation Removal, Duplicate RC and Address Change.
We use appropriate administrative and technical measures to protect your personal information and process your data only for the purpose of providing the requested services, in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
Your information may be shared with the concerned RTO, government authorities, or verified service partners strictly to the extent necessary to process your application. We do not sell your personal information to third parties.
You may request access to, correction of, or deletion of your personal data, subject to applicable law and our record-keeping obligations, by contacting us using the details on our Contact page.
Terms & Conditions
By using the Moventra247 website and services, you agree to these Terms & Conditions.
Moventra247 acts as a facilitator that assists customers with document verification, application preparation, submission support and status tracking for RTO-related services. We do not control, and cannot guarantee, the processing timelines, fees, or approval decisions of any RTO or government authority.
Service charges paid to Moventra247 are separate from government fees, taxes, smart card charges, inspection fees, penalties (if any), and other statutory charges levied by the concerned RTO.
Customers are responsible for providing accurate and complete information and genuine documents. Moventra247 is not liable for delays or rejections arising from incorrect, incomplete, or fraudulent information/documents provided by the customer.
We do not guarantee approval or a fixed turnaround time for any application, as these ultimately depend on the relevant RTO and government systems.
Refund Policy
Service fees paid to Moventra247 for facilitation services are generally non-refundable once document verification or application preparation has commenced, except where required by law.
If a service cannot be initiated due to a reason attributable to Moventra247, an appropriate refund or credit will be considered on a case-by-case basis.
Government fees, taxes and statutory charges paid to the RTO or other authorities are non-refundable through Moventra247 and are subject to the respective authority's own refund rules, if any.
For any refund request, please contact us with your application/service ID for review.
Cancellation Policy
Customers may request cancellation of a service request before document verification or RTO submission has commenced, by contacting our customer support team.
Once an application has been submitted to the concerned RTO, cancellation may not be possible, and any applicable government fees already paid will not be refunded by Moventra247.
Moventra247 reserves the right to cancel or decline a service request where documents are found to be incomplete, invalid, or where the request does not meet applicable RTO requirements.
DPDP Act Compliance
Moventra247 processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian data protection laws.
We collect personal data only for specified, lawful purposes related to providing RTO and vehicle documentation services, and with the consent of the data principal (customer) where required.
We implement reasonable security safeguards to protect personal data against unauthorised access, use, or disclosure, and retain data only as long as necessary for the purpose it was collected or as required by law.
Customers may exercise their rights under the DPDP Act, including the right to access, correct, and request erasure of their personal data, by contacting us using the details on our Contact page.